Refund & Cancellation Policy

1. Service Cancellation

• You may cancel or reschedule a booking free of charge up to 2 hours before the scheduled appointment time.
• To cancel or reschedule, please call or WhatsApp us immediately at +91 95767 68686.
• If a cancellation is made after the technician has already reached your premises, a nominal visit/inspection fee may be charged.

2. Inspection Fees

If our technician inspects your appliance and diagnoses the issue, but you choose not to proceed with the actual repair, you will only be liable to pay the standard inspection/visiting fee. This fee is non-refundable as it covers the technician's time and travel.

3. Refund Eligibility

• Incomplete Service: If our technician is unable to resolve the issue or source the required spare parts, you will not be charged for the repair (except for the inspection fee, if applicable).
• Advance Payments: If you paid an advance for a spare part that is no longer available or the service is mutually cancelled before execution, the advance amount will be fully refunded within 5-7 business days.
• Post-Service Issues: If the exact same issue reoccurs within the stated warranty period (usually 30 days) and we are unable to fix it on a return visit, a partial or full refund for the service charge may be initiated at management discretion. Spare parts costs are generally non-refundable once installed.

4. Refund Processing

Approved refunds will be processed via the original method of payment (e.g., UPI, Bank Transfer) within 5-7 business days.

5. Contact Support

If you have any issues with a recent service or wish to request a refund, please contact our support team:

• Phone: +91 95767 68686
• Email: khanexpertslg@gmail.com